Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine the right shoe size for me?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between stiletto and flat styles.
What is your return policy for Nina Shoes?
We offer a 30-day return window for all unworn footwear in its original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your heels for a specific event.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
Are Nina Shoes available in wide widths?
Yes, we carry a curated selection of our most popular bridal and evening styles in wide-width options to ensure comfort for every foot shape.